Where we deliver
We arrange delivery within Accra and to other destinations across Ghana. Availability, delivery partner and collection point options may differ by location.
Charges and timing
The delivery fee and estimated timeframe are confirmed using the destination provided at checkout or on WhatsApp. Complimentary Accra delivery may apply when the current promotional order threshold shown on the website is met. An estimate is not a guaranteed arrival time; weather, public holidays, courier operations and destination accessibility may cause delays.
Processing and dispatch
Orders are prepared after payment or payment arrangements are confirmed. We contact the customer if an item is unavailable or if additional location details are required. Dispatch confirmation is sent using the contact information supplied with the order.
Receiving an order
Please provide a reachable telephone number and accurate delivery directions. Inspect the parcel promptly. If an item is missing, incorrect or damaged, contact us within 48 hours of delivery with the order details and clear photographs where relevant.
Failed delivery
If delivery cannot be completed because the address is inaccurate, the recipient is unavailable or calls are unanswered, an additional delivery charge may apply before another attempt. We will discuss the available options with the customer.
Help
For delivery questions, contact Saam’s Haya Wears through WhatsApp or call +233 55 789 6248.