We collect only the information needed to provide customer service, process orders and arrange delivery.
Information we collect
- Name, email address, telephone number and delivery location supplied at checkout.
- Products, sizes, quantities and order value.
- Messages and feedback you choose to send through WhatsApp or social media.
- A saved customer profile when you choose that option; on the current website this is stored in your own browser.
How we use information
We use customer information to confirm orders, process payments, arrange delivery, answer questions, prevent misuse, maintain business records and improve our products and service. Marketing messages are sent only where a customer has chosen to receive them.
Payments
Online payments may be processed by Paystack. Payment providers receive the information required to complete and verify a transaction under their own privacy practices. Saam’s Haya Wears does not receive or store your complete card details, card PIN, Mobile Money PIN or one-time password.
Sharing and retention
Information may be shared with payment processors and delivery partners only when needed to fulfil an order, or where required by law. We do not sell customer information. Records are kept only for as long as reasonably needed for orders, customer support, accounting and legal obligations.
Security and your choices
We take reasonable measures to protect information, but no internet service is completely risk-free. You may ask to review, correct or delete information we control, subject to legal record-keeping requirements. You can clear a locally saved profile using the account controls or browser storage settings.
Contact
For privacy questions or requests, contact Saam’s Haya Wears through WhatsApp or telephone on +233 55 789 6248.