Contact us before returning an item so we can confirm eligibility and provide return instructions.
Return window
You may request a return or exchange of an eligible item within seven days after delivery. Contact us within 48 hours when an item arrives damaged, defective or different from what was ordered.
Return conditions
An item must be unworn, unwashed, unaltered and in its original condition with tags and packaging where supplied. Proof of purchase is required. Items showing perfume, makeup, stains, damage or wear cannot be accepted unless they were received faulty.
Items not normally returnable
- Items made or altered to a customer’s measurements.
- Items marked final sale, except where faulty or incorrectly supplied.
- Items that cannot be resold for hygiene reasons after use or opening.
Return delivery costs
When we supplied a faulty or incorrect item, Saam’s Haya Wears will arrange or reimburse a reasonable return method agreed with the customer. For a change-of-mind return or size exchange, the customer is responsible for delivery costs.
Refunds and exchanges
Approved refunds are initiated after the returned item is received and inspected. They are sent to the original payment method where possible; processing time depends on the bank, Mobile Money provider or payment processor. Exchanges depend on current stock. If the requested replacement is unavailable, we will discuss another item or a refund.
Start a request
Send your name, order details, reason for the request and relevant photographs through WhatsApp to +233 55 789 6248. Do not send a parcel before receiving return instructions.